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Terms of Service

Last updated: 2026-05-02

These Terms of Service ("Terms") govern your access to and use of FLOR ("the Service"). By creating an account or using the Service, you agree to these Terms.

1. The Service

FLOR is a capture-and-drafting tool for clinicians. It helps you record observations, organize them, and turn them into draft documents. FLOR is not a substitute for clinical judgment, an electronic health record (EHR), or a medical device. You are responsible for reviewing every output before using it for clinical or billing purposes.

2. Eligibility

You must be at least 18 years old and authorized to handle the information you put into FLOR. If you use FLOR on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Your account

  • You are responsible for safeguarding your credentials.
  • You will not share your account or impersonate another person.
  • You will tell us promptly at trust@flor.app if you suspect unauthorized access.

4. Acceptable use

  • Do not use FLOR to violate any law, including HIPAA, HITECH, or state privacy law.
  • Do not record people without the legal authority to do so. See our Ambient Listening Notice.
  • Do not attempt to break, probe, or reverse-engineer the Service.

5. Your content

You retain ownership of all content you put into FLOR. You grant FLOR a limited license to host, process, and display your content solely to provide the Service to you. We do not use your content to train AI models. See AI Use.

6. Fees

Pricing, if any, is shown at sign-up or in your account settings. We will give you reasonable notice of price changes.

7. Termination

You may stop using FLOR at any time. We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security risk. On termination, you can request export or deletion of your data subject to legal retention requirements.

8. Disclaimers

FLOR is provided "as is" without warranties of any kind, to the maximum extent permitted by law. The Service is not a medical device and does not make clinical decisions.

9. Limitation of liability

To the maximum extent permitted by law, FLOR's aggregate liability for any claim arising out of these Terms or the Service is limited to the amount you paid us for the Service in the twelve months preceding the claim, or USD $100, whichever is greater.

10. Changes

We may update these Terms. Material changes will be communicated in the app and you will be asked to re-accept on next sign-in.

11. Contact

Questions: legal@flor.app.

Questions? Contact trust@flor.app.