AI Use
Last updated: 2026-05-02
FLOR uses large-language and speech models to help draft documents from your captures. This page explains how we use them and what we don't do with your data.
What we use AI for
- Transcribing voice captures.
- Summarizing and structuring captures into draft notes, letters, and updates.
- Optional rewriting and tone adjustments you request.
Model providers
We route AI requests to vetted providers (such as Google Gemini and OpenAI) through our hosted gateway. These providers operate under contractual confidentiality and, where they handle PHI, under a Business Associate Agreement.
What we do not do
- We do not use your content to train any model.
- We do not allow our model providers to train on your content.
- We do not share your content with anyone other than the subprocessors needed to deliver the requested feature.
Retention by model providers
Requests to model providers may be retained for a short period for abuse-detection purposes (typically 0–30 days) and are then deleted. See each provider's documentation for current retention windows.
Accuracy
AI output can be wrong, incomplete, or outdated. You must review every AI-generated draft before using it for clinical decisions, billing, or patient communication. FLOR is a drafting aid, not a decision-maker.
Opting out
Document generation is optional. You can use FLOR purely as a capture timeline without invoking the AI. To opt out of AI features for your account, contact support@flor.app.